Accelerate Your Career by Becoming a Retrofit Coordinator!
Retrofit Coordinators are the project managers who oversee domestic retrofit projects from start to finish.
They are experienced professionals who support homeowners, residents and landlords to achieve their retrofit goals. They have to comply with British Standard PAS 2035 and are regulated by a government-endorsed TrustMark consumer protection scheme.
The Retrofit Academy offers the original and best Retrofit Coordinator Diploma – trusted by over 3,000 learners to date and endorsed by leading industry employers. What’s more, your course price include TrustMark accreditation with The Retrofit Academy for your first 12 months in practice. Plus, Professional Membership with The Retrofit Academy, providing all the support you need as you start to practice together with free HomeLife® software.
Retrofit Academy offers the highest quality retrofit training courses, underpinned by brilliant customer support, at a market leading price.
Included with your course:
PAS 2035 Compliant Training
Expert support from experienced Skills Coaches
Support into practice — 12 months Professional Membership included
Access to jobs and employers
TrustMark accreditation included
Software training and licence included
Access to Homelife software with FULL TrustMark integration
Eligibility
Learners must hold a relevant qualification in architecture, surveying, engineering, construction management, or an NVQ Level 3+ in construction supervision. They should also understand domestic construction, interpret drawings and specifications, and be familiar with Building Regulations and health and safety practices.
Duration and Content
Supported online learning via our online learning platform, become a qualified Retrofit Coordinator in around 145 guided learning hours. With up to 12 months of access, you can easily balance your studies alongside work and personal commitments.
Trustmark Accreditation
Upon completing the course, you will become an accredited TrustMark Retrofit Coordinator through The Retrofit Academy at no extra cost.
You can find out all about our Retrofit Coordination and Risk Management Course from David Pierpoint, the founder and Chief Executive of The Retrofit Academy.
Designed for those with previous skills and experience, the Level 5 Diploma in Retrofit Coordination and Risk Management is the UK’s premier qualification for those wanting to lead domestic retrofit projects and programmes. By completing this course, you will become fully qualified and accredited – ready to address the challenges and grab the opportunities that await.
Modules
The Level 5 Diploma consists of 13 in-depth modules designed to cover all critical aspects of Retrofit Coordination:
Introduction to Domestic Retrofit
Retrofit Quality Assurance and Risk Management
Building Physics – Thermal Efficiency
Building Physics – Managing Moisture Risk
Assessing Dwellings for Retrofit and RdSAP Methodology
Improvement Option Evaluation and Medium-Term Retrofit Plans
Improving the Building Fabric – Floors and Roofs
Improving the Building Fabric – Walls and Windows
Improving Air-Tightness and Ventilation
Improving the Building Services – Heating, Hot Water, Lighting and Power
Improving the Building Services – Renewable Energy Systems
Post-Retrofit Testing, Monitoring and Evaluation
Coordinator into Practice: TrustMark Support and Homelife Software
NEW - Retrofit Coordinator into Practice: Bridging Course
This free, 15-hour short course is designed exclusively for recent graduates of the Level 5 Diploma in Retrofit Coordination and Risk Management with The Retrofit Academy. Featuring four essential modules, this interactive course equips learners with the tools to transition smoothly into professional practice and apply PAS 2035 standards with confidence.
COURSE MODULES:
Getting Started as a Retrofit Coordinator – Practical steps for launching your career as a Retrofit Coordinator.
Meeting TrustMark’s Requirements – Navigating compliance with ease.
Homelife Software Training – Hands-on guidance to streamline project management.
Working with Other PAS Professionals – Building effective collaborations in the field.
Delivered via The Retrofit Academy’s cutting-edge online platform, this course offers video lessons and interactive support to prepare you for immediate success in the industry.
ELIGIBILITY:
Must have graduated the Level 5 Diploma in Retrofit Coordination and Risk Management with The Retrofit Academy within the past 12 months, or, have graduated with The Retrofit Academy as a Retrofit Coordinator and hold a Professional Membership with The Retrofit Academy.
Method of Study
Study Your Way with The Retrofit Academy
Our flexible learning approach is delivered through The Retrofit Academy’s cutting-edge online learning platform, giving you 24/7 access to high-quality training and expert support. We offer two pathways to become a qualified Retrofit Coordinator, depending on your existing experience and qualifications:
Designed specifically for experienced built-environment professionals who typically hold a Level 4 qualification or higher (e.g., architects, chartered surveyors, or senior construction professionals).
This streamlined route offers:
Full access to The Retrofit Academy’s online Learning Management System (LMS)
Self-paced flexibility to complete the course around your professional schedule
No additional tutorials or drop-in sessions, ideal for those confident in independent study Best suited for chartered or senior-level professionals with significant prior knowledge of the built environment
Option 2: Retrofit Coordinator – Standard Route
£2,595 + VAT Created for learners who meet the minimum eligibility, holding a National Vocational Qualification (NVQ) at Level 3 or above in a subject related to the management or supervision of construction and domestic construction projects., or those seeking more structured guidance throughout their learning journey.
Includes everything in the Chartered Professionals route, plus:
Weekly Drop-In Support Sessions led by expert tutors
Interactive Q&A and technical deep dives to support assessment success
Ongoing learner engagement to boost confidence and understanding
Ideal for professionals who meet the entry requirements but would benefit from additional support and discussion opportunities throughout their studies.
About Our Drop-In Support Sessions
To enhance the learning experience and improve assessment outcomes, our weekly Drop-In Sessions are split into two focused halves:
Technical Insights – Covering key course content and the latest developments and best practices in the retrofit sector. Assessment Q&A – A dedicated space to ask questions, clarify concepts, and receive personalised feedback from our expert team.
These sessions ensure you stay engaged, build confidence, and deepen your understanding as you progress through your qualification.
Learning Experience
As a successful graduate of the programme, you’ll enjoy access to a range of exclusive benefits, including:
Supported online learning through our State-of-the-art online learning platform: Access your coursework anytime, anywhere.
24/7 Access: Study at your own pace with unrestricted access to course materials.
Interactive and Engaging Learning: Participate in a dynamic and interactive educational environment.
Mentor Support: Receive personalised guidance from industry experts.
Drop-In Support Sessions: Essentials Online and Fast Track learners gain access to weekly sessions designed to help learners stay engaged, build confidence, and deepen their understanding through direct interaction with our expert team.
Customer Support: Get help whenever you need it, ensuring a smooth learning experience.
Access to PAS Documents: Ensure compliance and industry alignment with essential PAS documents.
Bite-size Learning: Develop your skills with short guides developed by experts.
TrustMark Accreditation: Previously costing over £200, this certification is now included in the course price, providing you with added value and ensuring you’re fully equipped to meet industry standards from day one.
12 months Retrofit Academy Professional Membership: access to the Retrofit Professionals best practice community, HomeLife Software, invites to regular online practical-led sessions with guest speakers and case-study led sessions, access to jobs and more!
Work Placement Scheme: High-quality graduates from this course seeking employment will be offered opportunities to gain work experience and job interviews with leading employers.
Funding
The Level 5 Diploma in Retrofit Coordination and Risk Management is eligible for the CITB short-term qualifications grant, providing up to £600 in funding. This grant can help offset the cost of your education, making it more accessible and affordable.
Some learners may be eligible for Skills Bootcamp funding. Skills Bootcamps, are highly localised, available only to certain types of people in a particular county. For more information on this funding and to check eligibility, please contact us.
This course is also an eligible qualification for current and ex-military personnel under the Enhanced Learning Credits Administration Service (ELCAS).
After successfully passing your assessments, you will be awarded the Level 5 Diploma in Retrofit Coordination and Risk Management, accredited by AIM Qualifications. This certification is highly respected within the industry and provides the professional credibility needed to advance your career.
Eligibility
To enrol on the Level 5 Diploma in Retrofit Coordination and Risk Management, learners should:
Hold a professional qualification in a building-related subject such as architecture, surveying, engineering, or construction management; or
Hold a National Vocational Qualification (NVQ) at Level 3 or above in a subject related to the management or supervision of construction and domestic construction projects.
Learners should also be familiar with domestic construction techniques, able to read and understand construction drawings and specifications, and have knowledge of Building Regulations and construction health and safety regulations and practice.
Assessment
Our courses are designed to ensure you master the essential skills through various assessments to suit all learning types:
Portfolio of evidence
Multiple-choice tests at the end of each module
Short written assignments relating to the key learning objectives
A verbal presentation relating to the case study
You will receive guidance and feedback from experienced assessors, all of whom are graduates of the Level 5 Diploma and hand-picked for their industry expertise.
TrustMark Accreditation
On successful graduation of the Level 5 Diploma in Retrofit Coordination and Risk Management, learners enrolled from the 1st July 2024 will be awarded TrustMark Accreditation for the role of Retrofit Coordinator through the new Retrofit Academy Accreditation Scheme.
Retrofit Academy Professional Membership
Upon graduation, you will become recognised as a Retrofit Academy Professional Member at the appropriate level, often at Associate Level in your early years of practice. You can progress through Practitioner levels to ultimately apply for Retrofit Academy Fellowship.
Becoming a Certified Retrofit Coordinator also opens the door to a range of services designed to support your career and professional development provided by The Retrofit Academy. The first 12 months are FREE post graduation. The ongoing membership fee is £295 plus VAT per year. (Includes TrustMark accreditation)
After you have completed the certified retrofit coordinator course, you will gain access to The Retrofit Academy Hub, providing:
Your own profile page to showcase your skills and achievements to the retrofit sector
CPD Accredited courses to maintain professional status
Connectivity with employers and job opportunities
Invites to regular online practical-led sessions with guest speakers and case-study led sessions
Access to Technical Discussions and Best Practice Groups
Access to HomeLife® Software* – end to end retrofit management data-tracking, coordination, monitoring, lodgement and reporting with full TrustMark integration (usually costing up to £2000 per year)
*An additional charge of £180 will be required to cover specific Homelife software training.
ELCAS Scheme Provider
The Level 5 Diploma in Retrofit Coordination and Risk Management is an eligible qualification for current and ex-military personnel under the Enhanced Learning Credits Administration Service (ELCAS). Find out more about ECL funding.
Learning Provider ID: 12348
MEET OUR COURSE TUTORS AND AUTHORS
Clive Rowland - Lead Tutor
Clive has over 15 years’ experience in the retrofit industry, including energy assessments of existing and new build dwellings, thermal imaging, air pressure testing, building forensics, post occupancy evaluation and building performance monitoring. He co-wrote and delivered the training for one of the modules for the PAS 2035 Retrofit Co-ordinator qualification and was part of the advisory panel for the Green Deal Advisor National Occupational Standards.
Dominic Ives - Retrofit Skills Coach
Dominic is a qualified Retrofit Coordinator with experience working on SHDF Wave 1 projects in the Southwest. He has worked as a natural builder using cob as well as conventional construction and renovation. His further experience and study have focused on practical sustainability, arboriculture, and horticulture. Dominic is also studying part-time for an MSc in Green Buildings and has a keen interest in ultra-low-energy buildings, natural materials, and domestic energy.
Dr. Peter Rickaby - Course Author
Former Technical Author of the PAS 2035 and PAS 2038
Peter brings over 30 years of experience as an energy and sustainability consultant in the building and housing industries. As Director of Rickaby Thompson Associates Ltd, he has contributed extensively to the field through technical publications, energy-efficient design guidance, and low-carbon retrofit consultancy.
In addition to his role as course author, Peter serves as a Director of the Centre of Refurbishment Excellence (CoRE) and as a Trustee of the National Energy Foundation, reinforcing his commitment to advancing best practices in energy efficiency and sustainable building.
Martin Callachan - Lead Assessor and Mentor
Sustainability Consultant & Building Surveyor
Martin is a qualified Building Surveyor specialising in retrofit under PAS2035. With over a decade of experience in the housing sector, Martin has held roles in tenancy management, property maintenance, and estates management, now focusing on sustainability and retrofit.
He has conducted thousands of Retrofit Assessments and currently works as a Retrofit Coordinator and Project Lead on large-scale, whole-house retrofit projects across the UK.
Martin combines practical expertise with a passion for educating professionals in the field of retrofit and sustainability.
Download A Prospectus
Looking for more detail? Download the full prospectus to get a complete breakdown.
Choose the study pathway that best suits your schedule, experience, and learning preferences.
Each pathway is designed to provide the same high-quality education and support, helping you achieve your goals efficiently and effectively.
For Chartered Professionals
£1925 + VAT
For chartered professionals and those with a Level 4 or higher qualification in the built environment. Delivered through supported online learning with online assessment, to be completed within 12 months.
Standard
Route
£2595 + VAT
For learners with an NVQ Level 3 or higher in construction supervision. Delivered through supported online learning with weekly drop-in sessions and online assessment, to be completed within 12 months.
What our Learners have to say
Watch Sam’s case study to learn more about the training and support from The Retrofit Academy and how it played a crucial role in expanding his services.
Once qualified as a member with the Retrofit Academy you will receive you first year of Professional membership for FREE*.
This membership is designed to support your journey as a retrofit professional, offering the tools, accreditation, and networking opportunities you need to transition smoothly into practice and advance your career.
Benefits Overview:
Professional Membership badge to showcase your credentials.
TrustMark accreditation (for Assessors and Coordinators).
Invite to regular online practical-led sessions with guest speakers and case-study led sessions.
Annual license for Homelife PAS 2035 software.
Retrofit Academy Hub for learning, networking, and resources.
Support into employment through our Work Placement Scheme.
Jobs Board to connect with employers across the retrofit sector.
The following definitions and rules of interpretation apply in these Conditions.
1.1 Definitions:
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Commencement Date: has the meaning given in clause 2.2.
Conditions: these terms and conditions as amended from time to time in accordance with clause 11.5.
Contract: the contract between TRA and the Customer for the supply of Courses in accordance with these Conditions.
Control: has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control will be construed accordingly.
Courses: the Live Courses and Online Courses supplied by TRA to the Customer as set out in clause 3.
Course Materials: all materials, equipment, documents and other property of TRA.
Customer: the person or firm who purchases Courses from TRA.
Customer Default: has the meaning set out in clause 4.2.
Intellectual Property Rights: patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Learner Contract: The contract provided alongside these Conditions.
Live Courses: Courses delivered in person by TRA consultants and/or employees.
LMS: The learner management system/portal used by the Customer to access Online Courses and/or other material.
Online Courses: Courses delivered by TRA online or via the LMS.
Order: the Customer's order for Courses as set out in the Customer's relevant online application form.
Standard Courses: Courses listed on the Website.
Tailored Courses: Courses adapted for the Customer
TRA: The Retrofit Academy Community Interest Company whose registered office address is The Retrofit Academy CIC, Suite 3, First Floor, The Limes, The Hollies, 120 Newport Road, Stafford, ST16 1BY.
Website: www.retrofitacademy.org
1.2 Interpretation:
(a) Unless expressly provided otherwise in this Contract, a reference to legislation or a legislative provision:
(i) is a reference to it as amended, extended or re-enacted from time to time; and
(ii) will include all subordinate legislation made from time to time under that legislation or legislative provision.
(b) Any words following the terms including, include, in particular, for example or any similar expression, will be construed as illustrative and will not limit the sense of the words, description, definition, phrase or term preceding those terms.
(c) A reference to writing or written includes email.
2. BASIS OF CONTRACT
2.1 The Order constitutes an offer by the Customer to purchase Courses in accordance with these Conditions.
2.2 The Order will only be deemed to be accepted when:
(i) except in relation to those courses to which clause 2.2(ii) applies, TRA issues written acceptance of the Order stating that the Customer is eligible for the course and provides a Learner Contract and invoice; or
(ii) in relation to those Courses, in respect of which the Order is purchased directly through TRA’s website, the Customer receives an email to confirm acceptance of the Order.
at which point, and on which date the Contract will come into existence (Commencement Date).
2.3 Any price detailed on the Website provided by TRA are issued or published for the sole purpose of giving an approximate cost of the Courses and will not form part of the Contract or have any contractual force.
2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
2.5 Any quotation given by TRA will not constitute an offer and is only valid for a period of 30 Business Days from its date of issue.
2.6 These Conditions refer to the following additional terms, which also apply to the Customer’s use of TRA’s Website:
3.1 Subject to clause 3.3, TRA will make available Courses to the Customer in all material respects in accordance with the Order.
3.2 Courses can be delivered by means of Live Courses or Online Courses (or combined Live and Online Courses). Courses which are shown on the Website are Standard Courses. Tailored Courses can also be provided at the discretion of TRA.
3.3 TRA reserves the right to amend the Courses if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Courses, and TRA will notify the Customer in any such event.
3.4 TRA warrants to the Customer that the Courses will be provided using reasonable care and skill by qualified and experienced consultants.
3.5 TRA warrants that the Course Materials will be of satisfactory quality and comply in all material respects with any sample Course Materials provided to the Customer for approval.
3.6 TRA will endeavour to make the Online Courses available but cannot guarantee that they will operate continuously or without interruptions which could affect use of the Online Courses. The Online Courses may provide links to other websites, which are not under the control of TRA. TRA will not be responsible in any way for the content of any such other websites. The Customer acknowledges that TRA provides such links only as a convenience and that the inclusion of any link does not imply any kind of endorsement by TRA.
3.7 Online Courses are provided for general information and illustrative purposes only and do not constitute financial, legal or other professional advice.
3.8 TRA has the right to disable any access to the LMS or password, whether chosen by the Customer allocated by TRA, at any time, if in TRA’s reasonable opinion that the Customer has failed to comply with any of the provisions of these Conditions.
3.9 If the Customer knows or suspects that anyone other than the Customer knows the Customers user identification code or password, the Customer must promptly notify TRA at [email protected].
4. CUSTOMER'S OBLIGATIONS
4.1 The Customer will:
(a) ensure that all information provided to TRA in or in relation to any Order are complete and accurate;
(b) co-operate with TRA in all matters relating to the Courses;
(c) in respect of Live Courses, provide TRA, its employees, agents, consultants and subcontractors, with access to the Customer's premises, office accommodation and other facilities as reasonably required by TRA;
(d) provide TRA with such information and materials as TRA may reasonably require in order to supply the Courses, and ensure that such information is complete and accurate in all material respects;
(e) obtain and maintain all necessary licences, permissions and consents which may be required for the Courses;
(f) abide by any commitments referred to under TRA’s Contract;
(g) keep all Course Materials at the Customer's premises in safe custody at its own risk, maintain the Course Materials in good condition until returned to TRA, and not dispose of or use the Course Materials other than in accordance with TRA's written instructions or authorisation; and
(h) ensure that the Customer’s computer system meets all relevant technical specifications necessary to use the Online Courses, is compatible and can run the Online Courses. The Customer must not attempt to interfere in any way with the proper working of the Online Courses and in particular, the Customer must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router, or any other internet connected device.
(i) indemnify TRA in respect of any costs, claims, demands, losses or liabilities (including reasonable legal fees) incurred by TRA because of or arising in any way from a claim by a third party which results from any breach by the Customer of the provisions contained in these Terms.
4.2 If TRA's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
(a) without limiting or affecting any other right or remedy available to it, TRA will have the right to suspend performance of the Courses until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays TRA's performance of any of its obligations;
(b) TRA will not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from TRA's failure or delay to perform any of its obligations as set out in this clause 4.2; and
(c) the Customer will reimburse TRA on written demand for any costs or losses sustained or incurred by TRA arising directly or indirectly from the Customer Default.
5. PRICES AND PAYMENT
5.1 The price of the Standard Courses will be as set out on the Website at the time the Customer places the Order (subject to any volume discounts set out on the Website).
5.2 The price for Tailored Courses will be provided through a quotation from TRA.
5.3 Save as otherwise expressly stated by TRA, the price of the Courses excludes VAT, which the Customer will additionally be liable to pay to TRA at the prevailing rate, subject to the receipt of a valid VAT invoice.
5.4 TRA reserves the right to increase any prices on an annual basis with effect from each anniversary of the Commencement Date in line with the percentage increase in the Retail Prices Index in the preceding 12-month period and the first such increase will take effect on the first anniversary of the Commencement Date.
5.5 For payment with credit/debit card (and in relation to individual purchases), TRA uses all reasonable efforts to safeguard the confidentiality of the Customer’s credit or debit card details such as encryption technology and firewalls. The Customers credit/debit card number and contact information will be provided to the relevant credit/debit card company from time to time (the Credit/Debit Card Company). The Credit/Debit Card Company has its own privacy and data collection practices and TRA has no responsibility or liability for these independent practices.
5.6 For payment by corporate Customers they will be provided with an invoice for payment.
5.7 The following expenses (if incurred) will be charged to the Customer as separate items, unless otherwise indicated in the Order:
(a) production of Course Materials;
(b) cost of carriage of goods to support Tailored Courses and all Tailored Course Materials;
(c) any additional costs such as the hiring of equipment, the venue, or the cost of any extra consultancy and/or training time;
(d) any other additional costs (e.g. consultant travel costs, accommodation etc.);
(e) any additional material written for the Customer in connection with the Customer’s use of the Website;
(f) any additional programming or tailoring of any website, branding, the creation of chat room facilities, forums, or other special features;
(g) costs of administering website users; and/or
(h) annual website and other maintenance and update charges.
5.8 TRA will invoice the Customer, and the Customer will pay TRA prior to the delivery of the Courses
5.9 The Customer will pay each invoice submitted by TRA:
(a) within 30 days (or in relation to Tailored Courses, within 20 days) of the date of the invoice or in accordance with any credit terms agreed by TRA and confirmed in writing to the Customer; and
(b) in full and in cleared funds in pounds sterling (or such other currency as agreed between the Customer and TRA) to a bank account nominated in writing by TRA, and time for payment will be of the essence of the Contract.
5.10 If the Customer fails to make a payment due to TRA under the Contract by the due date, then, without limiting TRA's remedies under clause 8.1, the Customer will pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.10 will accrue each day at 5% a year above the Barclays Bank base rate from time to time, but at 5% a year for any period when that base rate is below 0%.
5.11 All amounts due under the Contract will be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
5.12 If the Customer fails to make payment due to TRA under the Contract, TRA will withhold any course qualification/certificate completed by the Customer until payment is received in full to TRA.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 All Intellectual Property Rights in or arising out of or in connection with the Courses (other than Intellectual Property Rights in any materials provided by the Customer) will be owned by TRA.
6.2 TRA grants to the Customer a non-exclusive, royalty-free licence during the term of the Contract to copy the Courses (excluding materials provided by the Customer) for the purpose of receiving and using the Courses.
6.3 The Customer will not sub-license, assign or otherwise transfer the rights granted in clause 6.2.
6.4 The Customer grants TRA a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to TRA for the term of the Contract for the purpose of providing the Courses to the Customer.
6.5 The Retrofit Academy CIC, The Retrofit Academy and The Retrofit Academy CIC logo are UK registered trademarks of The Retrofit Academy CIC. The Customer is not permitted to use them without TRA’s approval, unless they are part of material the Customer is using as permitted under Website/LMS use (Policies and Procedures - Retrofit Academy)
8.1 The limits and exclusions in this clause reflect the insurance cover TRA has been able to arrange and the Customer is responsible for making its own arrangements for the insurance of any excess liability.
8.2 References to liability in this clause 8 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
8.3 Nothing in the Contract limits any liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987; or
(e) any liability that legally cannot be limited.
8.4 Subject to clause 8.3, TRA’s total liability to the Customer will not exceed the greater of £1,000 or the amount paid by the Customer to TRA pursuant to the Contract to which any claim or liability relates.
8.5 Subject to clause 8.3, the following types of loss are wholly excluded:
(a) loss of profits, anticipated profits, revenues or anticipated savings, goodwill or business opportunity;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use or corruption of software, data or information;
(f) loss of or damage to goodwill; and
(g) indirect or consequential loss.
8.6 TRA will only be liable if the Customer notifies TRA that it intends to make a claim in respect of an event within 12 months from the date of the Order to which such claim relates. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
8.7 This clause 8 will survive termination of the Contract.
9. TERMINATION
9.1 In relation to Online Courses:
(a) If Customers are dealing as consumers (Individual Customer), they will be entitled to cancel any Order within the 14 day period commencing on the date TRA accepts the relevant Order unless the concerned Individual Customer has requested the right to download or access the Course Materials, Online Course/and or LMS confirming in writing that they are thereby losing such entitlement to cancel.
(b) if the Customer has not accessed the Online Courses or LMS after the 14 day cooling off period, then TRA will refund the Customer, deducting an administrative fee of 25% of the Course fee.
(c) Corporate Customers will not have any right of cancellation.
9.2 In relation to Tailored Courses that are being delivered alongside access to Online Courses, clause 9.1 will apply.
9.3 In relation to Tailored Courses, the Customer may postpone or cancel the delivery of Course by serving notice upon TRA. Where the Customer so postpones or cancels, the Customer will pay a cancellation fee. The amount of such fee will be dependent on the length of notice given and established by reference to the following table:
Number of weeks’ notice given prior to course delivery
Cancellation Fee
Up to 8 weeks prior to the delivery of the Course
30% of the total price payable
No less than 4 weeks and no more than 8 weeks prior to the delivery of the Course
50% of the total price payable
Up to 4 weeks prior to delivery of the Course
100% of the total price payable
9.4 You agree that the above cancellation fees constitute a genuine pre-estimate of the expenses likely to be incurred by us as a result of your cancellation.
9.5 Unless cancellation is subject to clause 9.1 or 9.2, without affecting any other right or remedy available to it, TRA may terminate the Contract by giving the other party 14 days written notice.
9.6 Without affecting any other right or remedy available to it, TRA may terminate the Contract with immediate effect by giving written notice to the Customer if:
(a) the Customer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days of that party being notified in writing to do so;
(b) if it takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
(c) the Customer suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
(d) the Customer’s financial position deteriorates to such an extent that in the terminating party's opinion the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.
(e) the Customer fails to pay any amount due under the Contract on the due date for payment; or
(f) the Customer breaches any obligations listed in clause 4 or under the Learner Contract; or[JP3.1]
(g) Become abusive to TRA or those employed by TRA
9.7 Without affecting any other right or remedy available to it, TRA may suspend the supply of Courses under the Contract or any other contract between the Customer and TRA if:
(a) the Customer fails to pay any amount due under the Contract on the due date for payment;
(b) the Customer becomes subject to any of the events listed in clause 9.2(c) or clause 9.2(d), or TRA reasonably believes that the Customer is about to become subject to any of them; and
(c) TRA reasonably believes that the Customer is about to become subject to any of the events listed in clause 9.2(b).
10. CONSEQUENCES OF TERMINATION
10.1 On termination or expiry of the Contract:
(a) the Customer will immediately pay to TRA all of TRA's outstanding unpaid invoices and interest and, in respect of Courses supplied but for which no invoice has been submitted, TRA will submit an invoice, which will be payable by the Customer immediately on receipt;
(b) if asked to do so by TRA irretrievably delete the Course and all of the Course Materials from all electronic devices, and where hard copies of any Course materials exist to destroy all such copies and produce evidence of the same if asked to do so by TRA. If the Customer fails to do so, then TRA may enter the Customer's premises and take possession of them. Until they have been irretrievably deleted and or destroyed, the Customer will be solely responsible for their safe keeping and will not use them for any purpose not connected with the Contract.
10.2 Termination or expiry of the Contract will not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
10.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract will remain in full force and effect.
11. LMS USE
11.1 The LMS is directed to people residing in the United Kingdom. TRA do not represent that content available on or through the LMS is appropriate for use or available in other locations without prior discussion with TRA.
11.2 TRA is the owner or the licensee of all intellectual property rights on the LMS, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
11.3 The Customer may print off one copy, and may download extracts, of any page(s) from the LMS for personal use and the Customer may draw the attention of others within the Customer’s organisation to content posted on the LMS.
11.4 The Customer must not modify the paper or digital copies of any materials the Customer prints off or downloads in any way, and the Customer must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
11.5 TRA’s status (and that of any identified contributors) as the authors of content on the LMS must always be acknowledged (except where the content is user-generated).
11.6 If the Customer prints off, copies, downloads, shares or reposts any part of the LMS in breach of these terms of service, the Customer’s right to use the LMS will cease immediately and the Customer must, at TRA’s option, return or destroy any copies of the materials the Customer has made (except that the Customer is permitted to print off a copy of these Conditions).
11.7 The Customer will not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the LMS or any services provided via, or in relation to, the LMS for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
(a) Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the LMS or any data, content, information or services accessed via the same.
(b) Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an express reservation of TRA’s rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
11.8 The Customer will not use, and TRA does not consent to the use of, the LMS, or any data published by, or contained in, or accessible via the LMS or any services provided via, or in relation to, the LMS for the purposes of developing, training, fine-tuning or validating any AI system or model, or for any other purposes not explicitly set out in TRA’s Acceptable Use Policy: Policies and Procedures - Retrofit Academy. This clause will not apply insofar as (but only to the extent that) TRA is unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to TRA.
11.9 The Customer may link to TRA’s home page, provided the Customer does so in a way that is fair and legal and does not damage TRA’s reputation or take advantage of it.
11.10 The Customer must not establish a link in such a way as to suggest any form of association, approval or endorsement on TRA’s part where none exists.
11.11 The Customer must not establish a link to the LMS in any website that is not owned by the Customer.
11.12 TRA reserves the right to withdraw linking permission without notice.
11.14 If the Customer wishes to link to or make any use of content on the Website other than that set out above, please contact [email protected].
11.15 Whenever the Customer makes use of a feature that allows the Customer to create content directly on the LMS upload or share content to the LMS, or to make contact with other users of the LMS, the Customer must comply with the standards set out in our Acceptable Use Policy (Policies and Procedures - Retrofit Academy).
11.16 The Customer warrants that any such contribution complies with those standards, and the Customer is liable to TRA and indemnifies TRA for any breach of that warranty. This means TRA will be responsible for any loss or damage TRA suffer as a result of the Customers breach of warranty.
11.17 TRA will consider any content the Customer uploads to the LMS to be non-confidential and not protected by any trademark, patent or copyright ("non-proprietary"), that is, in the public domain. The Customer owns their content, but the Customer is required to grant TRA and other users of the LMS a limited licence to use, store and copy that content and to distribute and make it available to others.
11.18 TRA also has the right to disclose the Customer’s identity to anyone who is claiming that any content posted or uploaded by the Customer to the LMS violates their intellectual property rights or their right to privacy.
11.19 TRA has the right to remove any posting the Customer makes on the LMS if, in TRA’s opinion, the Customer’s post does not comply with the acceptable use standards set out in TRA’s Acceptable Use Policy (Policies and Procedures - Retrofit Academy).
11.20 If The Customer wishes to contact TRA in relation to content the Customer has uploaded to the LMS and that TRA has taken down, please contact [email protected].
11.21 The LMS may include information and materials uploaded by other users. This information and these materials have not been verified or approved by TRA. The views expressed by other users on the LMS do not represent TRA’s views or values.
11.22 The content on the LMS is provided for general information only. It is not intended to amount to advice on which The Customer should rely. The Customer must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the LMS.
11.23 Although TRA make reasonable efforts to update the information on the LMS, TRA makes no representations, warranties or guarantees, whether express or implied, that the content on the LMS is accurate, complete or up to date.
11.24 Where the LMS contains links to other sites and resources provided by third parties, these links are provided for the Customer’s information only. Such links should not be interpreted as approval by TRA of those linked websites or information the Customer may obtain from them. TRA have no control over the contents of those sites or resources.
11.25 TRA does not guarantee that the LMS will be secure or free from bugs or viruses
11.26 The Customer is responsible for configuring their information technology, computer programs and platform to access the LMS. The Customer should use their own virus protection software.
11.27 The Customer must not misuse the LMS by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with the LMS or any part of it. The Customer must not attempt to gain unauthorised access to the LMS, the server on which the LMS is stored or any server, computer or database connected to the LMS, or any other equipment or network connected with the LMS. The Customer must not interfere with, damage or disrupt any software used in the provision of the LMS or any equipment or network or software owned or used by any third party on which the LMS relies in any way. The Customer must not attack the LMS via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, the Customer would commit a criminal offence under the Computer Misuse Act 1990. TRA will report any such breach to the relevant law enforcement authorities and TRA will co-operate with those authorities by disclosing the Customer’s identity to them. In the event of such a breach, The Customer’s right to use the LMS will cease immediately.
12.1 Force Majeure. Neither party will be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
12.2 Assignment and other dealings.
(a) TRA may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
(b) The Customer will not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without the prior written consent of TRA.
12.3 Confidentiality.
(a) Each party undertakes that it will not at any time during the Contract, and for a period of two years after termination or expiry of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or TRAs of the other party, except as permitted by clause 12.3(b).
(b) Each party may disclose the other party's confidential information:
(i) to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party will ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 12.3; and
(ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
(c) Neither party will use the other party's confidential information for any purpose other than to perform its obligations under the Contract.
(d) All correspondence with lecturers, trainers, consultants, authors or anyone else providing Live Courses or Course Materials on behalf of TRA must be communicated through TRA.
12.4 Non-Solicitation
(a) From acceptance of the Order for a restricted period of eighteen months thereafter, the Customer will not (without the prior written consent of TRA) attempt to solicit or entice away from TRA or engage or employ, or procure the engagement or employment of, any person who at the date of delivery of the Courses, to the Customer’s knowledge, is (or has agreed to be):
(i) an employee or consultant of TRA; or
(ii) a customer, supplier, licensor, licensee or collaborative partner of TRA
12.5 Entire agreement.
(a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
(b) Each party acknowledges that in entering into the Contract it does not rely on and will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it will have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
(c) Nothing in this clause will limit or exclude any liability for fraud.
12.6 Variation. Except as set out in these Conditions, no variation of the Contract will be effective unless it is in writing and signed by the parties (or their authorised representatives).
12.7 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and will not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law will not constitute a waiver of that or any other right or remedy, nor will it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law will prevent or restrict the further exercise of that or any other right or remedy.
12.8 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it will be deemed deleted, but that will not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this Contract deleted under this clause 11.7 the parties will negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
12.9 Notices.
(a) Any notice given to a party under or in connection with the Contract will be in writing and will be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case or sent by email to [email protected]).
(b) Any notice will be deemed to have been received:
(i) if delivered by hand, at the time the notice is left at the proper address;
(ii) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
(iii) if sent by email 24 hours of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 12.9 business hours mean 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
(c) This clause 11.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
12.10 Third party rights.
(a) Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
(b) The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.
12.11 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation will be governed by and construed in accordance with the law of England and Wales.
12.12 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
INTRODUCTION
This Learner Contract forms an agreement between ‘The Learner’ and ‘The Retrofit Academy’ (TRA). It outlines the terms and conditions for the course, assessment requirements, and the responsibilities of both the Learner and TRA.
TRA’S COMMITMENT TO THE LEARNER
The Retrofit Academy will:
Comply with legislation, formal codes of practice and policies in line with relevant Awarding Organisations, including but not limited to: Equal Opportunities, Complaints, Equality and Diversity, Conflict of Interest, Appeals, Disability and Discrimination, Health and Safety, and Data Protection.
Handle your personal data confidentially and in compliance with the Data Protection Act 2018, the Privacy & Electronic Communications Regulations 2003 and the Data Use and Access Act 2025
Assess your eligibility for the course based on your qualifications and/or experience.
Provide information, advice, and guidance about your course during enrolment, including access to the Learner Manual, Learning Management System, and online instructions where applicable.
Address any questions or concerns you may have before or during the course.
Clarify the contact arrangements between you, TRA, and, where appropriate, your skills coach(s) and assessor(s), and assign you a qualified, experienced assessor who will be available throughout the course.
Provide assignment or assessment target dates as appropriate to your course.
Where applicable aim to mark completed assignments within approximately 10 working days of receipt, unless otherwise agreed.
Provide constructive feedback on your assignments or assessments where appropriate.
Monitor your progress throughout the course and address any concerns regarding your progress.
Note that if your course requires an external exam, TRA uses a third party (the relevant Awarding Organisation) for the exam and therefore is not responsible for any technical issues with the examination system.
Acknowledge all requests and emails within 48 hours Monday-Friday and aim to resolve issues within 5 working days (sooner if urgent). Response times may vary due to tutor and assessor availability.
Handle any complaints about the course efficiently, fairly, and courteously according to policy.
Encourage you to provide feedback through course evaluation surveys.
Monitor assignments and assessments for plagiarism and AI use. If detected, you will be asked to resubmit the work. Continued use of AI may result in withdrawal from the course as in accordance with TRA policy.
Monitor the number of assessment submissions in accordance with our resubmissions policy. You will be supported where appropriate; however, excessive resubmission attempts may result in withdrawal from the course in line with the policy.
Ask you to leave the course if your behavior towards us or our staff is abusive or unreasonable.
Provide additional support through drop-in sessions where applicable.
Grant access to TRA Membership and support material.
Offer information, advice, and guidance on career progression routes and potential employment opportunities.
Confirm any special arrangements or exemptions in writing.
The Retrofit Academy is not liable for equipment used by learners during their training. Each learner is responsible for conducting a risk assessment to confirm the property is safe and suitable. Learners must follow health and safety guidelines and take all necessary precautions to minimise risks.
Certificates will only be issued upon full receipt of all outstanding payments. The Retrofit Academy reserves the right to withhold certification until all fees associated with the course have been paid in full.
LEARNER’S COMMITMENT TO TRA
As a Learner, you will:
Read the Welcome email and online instructions where applicable.
Follow payment arrangements stipulated by TRA and ensure payment is made within five days, unless otherwise agreed in advance with The Retrofit Academy in writing.
Understand that you are not eligible for course material, support, or other TRA services if payment arrangements are not satisfied.
Access and complete all course materials and follow instructions for assignments, assessments, and case studies.
Submit assignments, assessments, and case studies by the agreed deadlines and follow submission procedures as advised by the assessor or TRA staff.
Recognise and accept that the educational content is for use within the specified course and is owned by TRA; it must not be used or shared elsewhere .
Complete the course within the agreed timescales. Extensions may be granted at management discretion and may be subject to an extension fee.
Where applicable amend assessments in line with assessor’s feedback. Learners may be withdrawn from the course if guidance is not followed, or understanding is insufficient.
TRA will monitor your learning progress and may direct you to mandatory drop-in support sessions. If you are unable to attend a booked session, you must inform us as soon as possible so we can reschedule. Notify TRA of any factors (e.g., health conditions, personal circumstances) that could affect your course completion as soon as possible.
Notify TRA of any neurodiversity, special educational needs or disabilities (SEND) requiring additional support as part of your learning journey by emailing [email protected].
Notify TRA of any issues regarding access, technical issues or any support requirements as soon as possible so that we can support you as necessary. Examples include not being able to log into the learning management system, the memberships hub, or the ability to access your drop-in sessions.
Ensure that your computer and hardware are protected against malware by keeping it up to date and conducting regular scans.
Ensure your hardware, software, and bandwidth are compatible and sufficient to access course materials, assignments, assessments, case studies, and online exams.
Ensure that any personal data, including images or information you provide or collect as part of your course is kept confidential and in line with data protection law.
Treat TRA staff, tutors, assessors, and other learners with courtesy and respect at all times.
Inform TRA of any changes in your circumstances (e.g., name, address, email, phone number, payment details) within two working days.
Follow instructions and act appropriately during formal examinations.
Agree to TRA keeping your personal data provided in your application and other related records for necessary statistical management data.
Accept the terms and conditions outlined in this learner contract.
Provide written evidence for any special arrangements agreed upon by TRA.
Where necessary, learners are responsible for their own equipment. TRA is not liable for insurance of equipment or providing training on its use. If a learner considers the equipment unsafe to high risk, this must be documented in a risk assessment and reported to their tutor.
Cooling-Off Period Waiver
WAIVER OF ANY 14 DAYS COOLING OFF PERIOD THAT MAY APPLY UNDER THE CONSUMER CONTRACTS (Information, Cancellation and Additional Charges) Regulations 2013 or other Statutory legislation.
I am requesting provision of .
I confirm that I am aware that by making this request, when The Retrofit Academy commences provision of services to me, my right to cancel the contract within 14 days of entering into my contract, will be lost.
I further confirm that The Retrofit Academy CIC have made me aware of the loss of these rights.
After successfully passing your assessments, you will be awarded the Level 5 Diploma in Retrofit Coordination and Risk Management, accredited by AIM Qualifications. This certification is highly respected within the industry and provides the professional credibility needed to advance your career.
The Level 5 Diploma in Retrofit Coordination and Risk Management is an eligible qualification for current and ex-military personnel under the Enhanced Learning Credits Administration Service (ELCAS).
